Privacy policy

Last updated: December 4, 2025

alpi-nature.com operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). alpi-nature.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1) Information about the collection of personal data and contact details of the controller

1.1
We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.

1.2
The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Alpi Investment OOD, ul. G. S. Rakovski 164, 1000 Sofia, Bulgaria, e-mail: info@alpi-investment.com. The controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

1.3
For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the character string “https://” and the lock symbol in your browser bar.

2) Data collection when visiting our website

If you use our website for informational purposes only, i.e. if you do not register or otherwise transmit information to us, we only collect the data that your browser transmits to our server (server log files). When you visit our website, we collect the following data necessary for the technical operation of the website:

  • The website visited
  • Date and time of access
  • Amount of data sent in bytes
  • Source/reference from which you accessed the page
  • Browser used
  • Operating system used
  • IP address (in anonymised form where applicable)

Processing takes place in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of the website. The data is not passed on or used in any other way. However, we reserve the right to review the server log files subsequently if there are specific indications of unlawful use.

In addition, Shopify may automatically collect device information (browser type, network provider, time zone, cookies installed) and information about your interactions with the website. This processing takes place in accordance with Art. 6(1)(f) GDPR for ensuring the functionality, security and optimisation of the website.

3) Hosting & Content Delivery Network

Hosted by Shopify Inc.

We use the website builder system of Shopify Inc. for hosting and displaying our website as part of processing on our behalf. All data collected on our website is processed on Shopify servers. Further information on Shopify’s privacy practices is available at:
https://www.shopify.com/legal/privacy

Shopify transfers data to Canada and, where applicable, to the United States. The legal basis for transfers to Canada is an adequacy decision by the European Commission. For transfers to the USA, Shopify relies on Standard Contractual Clauses (SCCs) pursuant to Art. 46 GDPR.

4) Cookies

To make visiting our website attractive and to enable certain functions, we use cookies on various pages. These are small text files stored on your device. Some cookies are deleted after the browser session ends (session cookies). Other cookies remain stored and enable our partners or us to recognise your browser on your next visit (persistent cookies).

A detailed description of the cookies we use, their purposes and storage durations can be found in our Cookie Declaration.

If personal data is processed by cookies, this takes place either in accordance with Art. 6(1)(b) GDPR for contractual purposes or pursuant to Art. 6(1)(f) GDPR based on our legitimate interest in the optimal functionality and user-friendly design of our website.

You can configure your browser to inform you about the setting of cookies and decide individually whether to accept them or exclude certain cookies. Please note that disabling cookies may limit website functionality.

5) Contact

When contacting us (e.g. via the contact form or e-mail), personal data is collected. The specific data collected is visible in the respective contact form. We store and use this data solely for the purpose of responding to your request or establishing contact, and for the related technical administration.

The legal basis for processing is our legitimate interest in responding to your request under Art. 6(1)(f) GDPR. If your request aims to conclude a contract, the legal basis is Art. 6(1)(b) GDPR.

Your data will be deleted once your request has been fully processed, unless statutory retention obligations apply.

6) Use of Customer Data for Direct Marketing

Sign up for our email newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your e-mail address. Additional data is voluntary and used for personalisation.

We use the double opt-in procedure. After registration, you will receive an e-mail asking you to confirm your subscription.

By confirming, you consent to the processing of your data pursuant to Art. 6(1)(a) GDPR.

When subscribing, we store your IP address and the date/time of registration to verify your consent and prevent misuse.

You may unsubscribe at any time via the link provided in the newsletter or by contacting us. Upon unsubscribing, your e-mail address will be deleted unless you have consented to further use.

We use Shopify Email for sending newsletters. Processing is carried out on our behalf in accordance with Art. 28 GDPR. Newsletter performance (open/click rates) may be analysed based on our legitimate interest under Art. 6(1)(f) GDPR.

7) Tools and Miscellaneous

Cookie Consent Tool "Consentmo Cookie Consent"

This website uses the "Consentmo Cookie Consent" tool to obtain effective user consent for cookies that require consent and for cookie-based applications. The Consentmo Cookie Consent tool is displayed to users when the page is accessed in the form of an interactive user interface, through which consent can be given for specific cookies and/or cookie-based applications by ticking the corresponding boxes. By using the tool, all cookies/services that require consent are only loaded if the respective user grants consent by ticking the box. This ensures that such cookies are only set on the user's device when consent has been given.

The tool sets technically necessary cookies to store your cookie preferences. Personal user data is generally not processed in this context.

If, in individual cases, personal data (such as the IP address) is processed for the purpose of storing, assigning, or logging cookie settings, this is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in legally compliant, user-specific, and user-friendly consent management, and therefore a legally compliant design of our website.

Another legal basis for processing is Art. 6(1)(c) GDPR, as we are legally obligated to make the use of non-essential cookies dependent on the respective user’s consent.

Further information about Consentmo’s data protection practices is available at:
https://www.consentmo.com/end-user-dpa

8) Rights of the data subject

8.1 Rights according to the GDPR

The applicable data protection law grants you the following rights with regard to the processing of your personal data:

  • Right to access according to Art. 15 GDPR;
  • Right to rectification according to Art. 16 GDPR;
  • Right to erasure according to Art. 17 GDPR;
  • Right to restriction of processing according to Art. 18 GDPR;
  • Right to notification according to Art. 19 GDPR;
  • Right to data portability according to Art. 20 GDPR;
  • Right to withdraw consent according to Art. 7(3) GDPR;
  • Right to lodge a complaint according to Art. 77 GDPR.

You may lodge a complaint in particular with the Bulgarian Commission for Personal Data Protection (CPDP), 1592 Sofia, 2 Prof. Tsvetan Lazarov Blvd.

8.2 Right to Object

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF ART. 6(1)(f) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.

IF YOU OBJECT, WE WILL STOP PROCESSING YOUR DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR DATA IS PROCESSED FOR DIRECT MARKETING, YOU MAY OBJECT AT ANY TIME. IF YOU DO SO, WE WILL STOP PROCESSING YOUR DATA FOR SUCH PURPOSES.

9) Duration of storage of personal data

The duration of storage is determined by the legal basis, the purpose of processing and statutory retention periods (e.g. commercial or tax obligations).

Data processed on the basis of consent (Art. 6(1)(a) GDPR) is stored until consent is withdrawn.

Data processed for contractual purposes (Art. 6(1)(b) GDPR) is stored as long as necessary for contract fulfilment.

Data processed on the basis of legitimate interest (Art. 6(1)(f) GDPR) is stored until you exercise your right to object, unless we have overriding legitimate grounds or the processing serves legal claims.

Unless stated otherwise, personal data is deleted when no longer required for its original purpose.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or the European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@alpi-investment.com. For applicable data protection laws, we are the data controller of your personal information.